Support

Email support@astralcolony.com. A real person reads every message, usually within two business days.

It helps to include the app name, your device and iOS or Android version, and what you were doing when the problem happened.

Baton

Does Baton work without signal?

Yes. Everything is stored on your phone. Open the app once with signal so it can save itself for offline use, and it works anywhere after that.

How do I keep a backup of my race?

In the app, go to More → Export backup. This saves a file you can import later on the same or another phone.

The predicted times look off. Why?

Predictions start from each runner's pace and each loop's distance and climb, then adjust as real legs are finished. They get more accurate as the race goes on. You can edit any recorded time if a handoff was logged late.

How do I delete my data?

Today all Baton data lives only on your phone, so deleting the app deletes it. See the Baton privacy policy for details.